Refund Policy

1. Our Commitment

At ZOIR, we are committed to delivering high-quality software solutions and ensuring client satisfaction. This Refund Policy outlines the circumstances under which ZOIR may provide a refund, the process for claiming a refund, and our responsibilities. Please read this policy carefully to understand your rights and obligations.

2. Custom Software & Project-Based Services

Due to the bespoke nature of our custom software development, branding, and other project-based services, payments are typically tied to project milestones.

• Initial Deposits: All initial deposits and setup fees are non-refundable. These fees cover the costs of project initiation, resource allocation, and initial discovery phases.
• Milestone Payments: Payments for completed milestones are non-refundable. We work closely with clients to ensure each milestone is approved before proceeding to the next phase.
• Project Cancellation: If a project is cancelled by the client, any payments made up to that point will not be refunded. The client will be invoiced for any work completed beyond the last milestone payment.

3. Subscription Services

For our subscription-based services, such as maintenance plans or ongoing support:

• Monthly/Annual Fees: Subscription fees are billed in advance on a recurring basis (monthly or annually) and are non-refundable.
• Cancellations: You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and you will not be charged for subsequent cycles. No refunds or credits will be provided for partial subscription periods.

4. Exceptions & Special Circumstances

A refund will only be considered in cases where ZOIR fails to deliver the agreed-upon services as per the project scope and agreement. In such an event, the client must submit a written claim detailing the failure. ZOIR will review the claim and, if validated, may offer a partial or full refund at its sole discretion. This does not apply to delays or failures caused by the client's lack of cooperation or failure to provide necessary materials or feedback in a timely manner.

5. Non-Refundable Items

Certain costs are non-refundable under any circumstances. These include, but are not limited to, third-party service fees (e.g., domain registration, hosting, stock photos, third-party plugins) and any administrative or processing fees.

6. Refund Request Process

To request a refund based on the exceptions outlined in Section 4, you must submit a written request to our support team at [email protected] within 14 days of the alleged failure of service. Your request must include your project name, contact information, and a detailed description of the issue. We will investigate the claim and respond within 15 business days.

7. Policy Changes

ZOIR reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Information

For any questions regarding this Refund Policy, please contact us at: [email protected]. Our postal address for correspondence is 123 Tech Park, Silicon Valley Road, Bangalore, Karnataka, 560100, India.